Avaya displacements drive 143% increase in Genesys Cloud sales
SAN FRANCISCO, Sept. 10, 2019 /PRNewswire/ -- Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, reports 70% of new customers selected cloud offerings from Genesys in the first six months of 2019.
Fast adoption of the company's next-generation customer experience platform, Genesys Cloud, is the engine driving the rapid growth. Organizations of all sizes around the world including Alberta Motor Association, JPIMedia, Kiwi.com, Lowell Group, Western Governors University and Whirlpool Corporation, are turning to Genesys Cloud for its resiliency, security and rapid innovation. In fact, Genesys Cloud revenue has increased 70% year over year (YOY), and sales continue a steady climb upward, growing 112% compared to the second quarter last year.
The strong progress of the Genesys Cloud platform extends across its SaaS product suite, which includes Genesys PureCloud. The success of PureCloud is particularly notable, as the solution has continued its triple digit revenue growth every year since its launch in 2015. In the first half of 2019, PureCloud revenue increased nearly 110% YOY.
"We've reached a tipping point where the vast majority of new customers are choosing our flagship cloud offer," said Genesys CEO Tony Bates. "Genesys Cloud is the platform to help both new and existing customers deliver the experiences consumers demand as the new era of personalization continues to change the landscape. We'll meet organizations wherever they are in their march to the cloud to help them successfully manage every moment with their most important asset: their customers."