Genesys acquires Voran Technologia

02 December 2013

Genesys, a leading provider of customer experience and contact center solutions, today announced that it has acquired Voran Technologia, a market leader of workforce optimization (WFO) as a service in Brazil.

Following last year’s acquisition of LM Sistemas, Voran further strengthens the Genesys presence in Brazil by adding clouda based Quality Monitoring solutions. The solutions complement the current Genesys Prime cloud offering, which enables companies to deliver personaa based branded customer interactions over voice, SMS, email, and mobile to improve customer experience and loyalty.

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