Genesys Ranked within Top Five Customer Experience and Relationship Management Providers, Worldwide, 2017, in Gartner Market Share Analysis

18th September 2018

Genesys® (, the global leader in omnichannel customer experience and contact center solutions, is ranked within the top five
vendors by revenue in the recent Gartner1 report: “Market Share Analysis: Customer Experience and Relationship Management Software, Worldwide, 2017.” Genesys believes the recognition validates the company as a top-tier Customer Experience and Relationship Management (CERM) player and highlights its position as the only pure-play customer experience company among the five highest-ranking vendors.

The company’s solutions bring together service, sales and marketing departments so that businesses can manage the entire customer journey.

Paul Segre, chief executive officer at Genesys, commented, “It is difficult for businesses to get a complete understanding of the customer journey. That’s why we are particularly proud that we are already helping 11,000 brands around the world remove the barriers between customer facing departments, enabling the kind of holistic, consistent experiences consumers demand.”

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