Zendesk is redefining how companies connect with customers and employees, and with Permira’s support, that vision is scaling globally.
Since partnering in 2022, Zendesk has accelerated its AI-first transformation by drawing on Permira’s global network, deep sector expertise, and a relationship built on trust and transparency. In 2025, recurring AI revenue is expected to reach $200 million, reinforcing Zendesk’s leadership position in AI-powered service.
3 Nov 2025
