8 Aug 2025

Zendesk's Adoption of Outcome-based Pricing Model

With Permira as a partner, Zendesk has doubled adoption of its outcome-based pricing model within its customer base, advanced its automation efforts, and helped redefine customer service in the AI era.

 

“By combining Zendesk’s vision with Permira’s expertise, we have created a model that is reshaping the market, delivering results, building trust, and creating value,” says Nikhil Sane of Zendesk. 

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Zendesk

Country: USA