Genesys

Genesys is a leading supplier of enterprise software and solutions that enable best-in-class customer service for companies and organisations. Its software provides products for call routing and handling which integrate with all major contact centre hardware vendors.

USA

Current

The investment strategy

  • To help Genesys capitalise on the long-term trend towards using software and analytics to provide higher-quality customer service
  • To grow the areas of analytics, integrated workload distribution software-as-a-service, and middle-market offerings
  • To back consolidation in a fragmented market

Milestones to date

  • The successful creation of a standalone business after a carve-out from Alcatel-Lucent: Genesys is now one of the ten largest private software companies in the world
  • Completed ten acquisitions. These investments create strategic extensions, cloud offerings, strategic products and a presence in Latin America
  • Expanded into the high-growth cloud market, moving sales from zero to 20%; Frost & Sullivan named Genesys the 2014 ‘North American Company of the Year for Cloud Customer Contact Solutions’

www.genesys.com

The metrics

2012

Acquisition year

€1,237m

Transaction value

1,700

Employee at entry

Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon

4,800

Employees 2016

Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon Person Icon

Cloud market sales growth

At entry - 0%
2014 - 20%