Genesys is a leading supplier of enterprise software and solutions that enable best-in-class customer service for companies and organisations. Its software provides products for call routing and handling which integrate with all major contact centre hardware vendors.
Genesys
The investment strategy
- To help Genesys capitalise on the long-term trend towards using software and analytics to provide higher-quality customer service
- To grow the areas of analytics, integrated workload distribution software-as-a-service, and middle-market offerings
- To back consolidation in a fragmented market
Milestones to date
- The successful creation of a standalone business after a carve-out from Alcatel-Lucent: Genesys is now one of the ten largest private software companies in the world
- Completed ten acquisitions. These investments create strategic extensions, cloud offerings, strategic products and a presence in Latin America
- Expanded into the high-growth cloud market, moving sales from zero to 20%; Frost & Sullivan named Genesys the 2014 ‘North American Company of the Year for Cloud Customer Contact Solutions’
The metrics
2012
Acquisition year
€1,237m
Transaction value
1,700
Employees at entry
4,800
Employees 2016
Cloud market sales growth
At entry - 0%
2014 - 20%